Things to know when booking with Whitsunday Air Tours

• 1.

  Whitsunday Air Tours flights are operated by CASA.AOC.0517

• 2.

  Prices listed on this site are per person, or as otherwise described.

• 3.

  We require individual information for guests travelling on tours, such as full name, weight & contact details.  Booking agents may collect this information on our behalf.

• 4
  Cancellation period is not less than 24 hours prior to your tour start time.

• 5.

  100% cancellation fee applies for no shows, cancellations and may apply to booking changes within the cancellation periods of your tour. 

• 6.

  Refunds issued may exclude the credit card processing fee.

• 7.

  Prices advertised include GST, and include the applicable Marine Park fees, and National Park fees. Depending on your payment method credit card processing fees may apply in addition.

• 8.

  We may cancel tours affected by adverse weather conditions, mechanical breakdown, or other such scenarios that make it unsafe or otherwise not possible to operate. We will endeavour to reschedule tours, accommodate guests on other tours, or provide alternative options. In the event that guests are not able to travel, the fare will be refunded, subject to our terms, excluding clause 5. Flights will proceed only if the forecast weather allows, at the same time, from December till April weather in the Whitsundays is unpredictable and not always forecast accurately, un-forecast weather events are out of our control and may cause you to miss parts of the advertised scenery, we are not liable for such events.

• 9.
  Should any one part of a package tour not operate - you will be charged the current retail price of the tour component(s) completed.

• 10.

  We accept no responsibility for missing tour/flight connections as a result of operational delays with our products. Please allow plenty of time between bookings.

• 11.

  Tours in the Whitsundays are covered by carriers liability insurance, flight operations are covered by liability insurance for prescribed activitiies; those policies may not extend to claims where guests are found to be negligent, such as not following directions of crew.

• 12.

  We highly recommend that all guest have their own travel insurance, to cover losses such as lost/damaged personal items on tour, injuries caused by negligence, tour delays, illness, and other such scenarios which may cause financial or personal loss outside of prescribed liabilites under our policies.